Returns & Exchanges
At Klenotnictví Dušák, we want you to be completely satisfied with your luxury purchase. If for any reason your item does not meet your expectations, you may return it within 14 days of receipt for a full refund or exchange.
Initiate the Return
Contact our customer service team via email or visit our luxury boutique to notify us of your intent to return or exchange the item.
Prepare the Package
Place the item in its original brand packaging, including all warranty cards, certificates of authenticity, and the original sales receipt.
Secure Shipping
Send the package back to our headquarters using a tracked and insured courier service to ensure the safety of your high-value items during transit.
Inspection and Refund
Once our master jewelers verify the condition of the returned item, we will process your refund to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing