Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
Are all your products authentic?
Yes, Klenotnictví Dušák is an authorized dealer for all brands we carry. Every purchase comes with an official international warranty and a certificate of authenticity.
What are your shipping options and costs?
We provide secure, insured shipping for all orders. Delivery times and costs vary based on your location; however, we offer complimentary shipping on orders exceeding a specific value threshold.
Can I return an item if I am not satisfied?
We offer a 14-day return policy for online purchases, provided the item is in its original, unworn condition with all protective films and packaging intact.
Do you provide professional watch servicing?
Yes, we operate a certified service center staffed by master watchmakers who specialize in the maintenance and repair of luxury Swiss timepieces.
Is it possible to have jewelry or watches engraved?
We offer professional engraving services for many of our items to add a personal touch. Please contact our customer service team to verify if your chosen piece is suitable for engraving.
Which payment methods do you accept?
We accept all major credit cards, bank transfers, and secure online payment gateways to ensure your transaction is safe and seamless.